From July 2019 to March 2021 I worked at a call center (GoHealth) helping individuals understand and enroll in Medicare advantage, prescription drug, and supplement (medigap) plans. Depending on the day, I helped 2-6 people enroll in a plan with 5-20 calls.

I managed and navigated client notes, special enrollment period qualifications, carrier specific platforms, trainings, certifications, and plan information. With each person I talked with I did a qualification, needs, and plan comparison analysis in order to provide the best support.

My last year with GoHealth I was assigned a sales team to review submitted plans and confirm there weren't any issues. I was responsible for setting up weekly meetings with the sales team leader and sales reps to review any issues, and make sure plans were being submitted correctly.